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FAQs

Purchasing

Where can I buy MCTBar?

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Online: You can buy MCTBars directly from our website.

In-Store: Check out where you can find us near you on our store locator.

My local stores don't carry MCTBar. What should I do?

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One option is to speak to the Grocery Manager where you shop. You can tell them you’d love to see MCTBars on the shelf, and be sure to mention your favorite flavors. Until then, you can order MCTBars directly from our website.

Do you send free samples?

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Sadly, we can’t ship individual bars to send as samples. But, we stand by our bars 100%. We make it easy for you to return your order if you are not completely satisfied with MCTBar.  Try our 4-pack Sampler Bars to get started. Please see our exchanges and returns FAQs for more details.

How do I apply my discount code?

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Put your discount code in the discount box in your cart or at checkout and click apply. If you're still having trouble reach out to us at info@mctco.com

My discount code isn't working, what should I do?

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If you are having issues using a discount code, please check the following:

1. Ensure that the "Shipping Address" fields have been filled in completely 
2. Check that the code was entered correctly 
3. Ensure that your order is not a subscription (discount codes cannot be applied to subscription orders).

Shipping

Where do you ship to?

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We currently only ship within the United States.

For those outside of the U.S., our team is working to expand our business and shipping worldwide. Sign up for our newsletter to receive updates!

Can you ship to a P.O. Box?

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Not right now, but this feature will be coming soon. Sign up for our newsletter to receive updates!

How long will it take to receive my order?

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We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect your delivery within 2-5 business days.

How do I track my order?

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As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an MCTco account, you can also find your tracking ID number in the Order History section of My Account.

It's hot! How do I keep my bars from melting when they ship?

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MCT makes our bars with real ingredients, including chocolate. REAL chocolate is temperature sensitive and will melt without climate-controlled shipping.  In the hotter months of summer, we offer temperature-sensitive, cool shipping for an additional $4.95 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting.

Exchanges & Returns

Can I exchange or return my product?

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We stand by our products 100%. If your experience isn't perfect, we want to make it right. Please reach out to info@mctco.com with any issues and we can initiate a return or exchange.

About MCTco

What does MCT stand for?

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MCT means Making Change Transpire. That means making one small positive change to your body, to your day, and eventually your life. 

MCTs are also healthy fats that we turn into fuel for your body. MCTs are proven to increase energy, improve memory and cognition, and keep you fuller for longer. 

Where do you manufacture your products?

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Our company was born in Venice, California. We source our ingredients worldwide, but we produce and manufacture all of our products in the great US of A.

Nutrition

How much MCT oil are in each MCTbars?

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There are 5 grams of MCT oil derived from 100% organic coconuts in an MCTBar.

Are MCTbars gluten-free?

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Yes!

Are MCTbars dairy-free?

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No. The bars contain some traces of milk. 

Are MCTbars vegetarian?

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MCTbars use grass-fed collagen protein, which is not vegetarian. However, we are working on a vegetarian option for the start of 2020. Sign up for our newsletter for more updates!

Do MCTbars have a shelf-life?

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The shelf life is 6 months from the date it’s made. Find the exact Best By date printed on the side of your MCTbar wrapper.

Are MCTbars only for people on the keto diet?

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Absolutely not! MCTbars are a great tasting, low carbohydrate protein bar suitable for anyone. With no added sugar or fillers, we made the bars so anyone can indulge guilt-free!

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