FAQs – MCTco

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FAQs

Purchasing

Where can I buy MCTBar?

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Online: You can buy MCTBars directly from our website.

In-Store: Check out where you can find us near you on our store locator.

My local stores don't carry MCTBar. What should I do?

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My local store doesn't carry MCTBar. What should I do? Fill out this

form so we can give them a call and get them stocked! In the meantime, you could download this form and send/give to store or grocery manager. 

Do you send free samples?

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Sadly, we can’t ship individual bars to send as samples. But, we stand by our bars 100%. We make it easy for you to return your order if you are not completely satisfied with MCTBar.  Try our 3-pack Sampler Bars to get started. Please see our exchanges and returns FAQs for more details.

How do I apply my discount code?

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Put your discount code in the discount box in your cart or at checkout and click apply. If you're still having trouble reach out to us at info@mctco.com

My discount code isn't working, what should I do?

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If you are having issues using a discount code, please check the following:

1. Ensure that the "Shipping Address" fields have been filled in completely 
2. Check that the code was entered correctly 
3. Ensure that your order is not a subscription (discount codes cannot be applied to subscription orders).

Shipping

Where do you ship to?

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We currently only ship within the United States.

For those outside of the U.S., our team is working to expand our business and shipping worldwide. Sign up for our newsletter to receive updates!

Can you ship to a P.O. Box?

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Not right now, but this feature will be coming soon. Sign up for our newsletter to receive updates!

How long will it take to receive my order?

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We do our best to ship out in-stock orders the next business day. Once your order leaves our facility, you can expect your delivery within 2-5 business days.

How do I track my order?

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As soon as your order ships, we’ll send you a shipping confirmation email with your UPS tracking ID number. If you have an MCTco account, you can also find your tracking ID number in the Order History section of My Account.

It's hot! How do I keep my bars from melting when they ship?

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MCT makes our bars with real ingredients, including chocolate. REAL chocolate is temperature sensitive and will melt without climate-controlled shipping.  In the hotter months of summer, we use temperature-sensitive, expedited cool shipping (usually 2 day). Please keep an eye on the delivery date to prevent the package from sitting outside in the sun for an extended period!

Exchanges & Returns

Can I exchange or return my product?

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We stand by our products 100%. If your experience isn't perfect, we want to make it right. Please reach out to info@mctco.com with any issues and we can initiate a return or exchange for any unopened boxes. Customer is responsible for the cost of shipping and multiple box returns will be considered on a case by case basis.

About MCTco

What does MCT stand for?

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MCT has a double meaning, it is an acronym for our company motto:

Making Change Transpire. This means making one small positive change to your body, to your day, and eventually your life. 

It also stands for Medium Chain Triglycerides aka healthy fats from coconut. MCTs are proven to increase energy, improve memory and cognition, and keep you fuller for longer. 

Where do you manufacture your products?

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Our company was born in Venice, California. We source our ingredients worldwide, but we produce and manufacture all of our products in the great US of A.

Nutrition

Are MCTbars gluten-free?

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Yes! The bars are produced in a facility that could potentially have ingredients containing wheat and/or wheat derivatives on-site.  Although these ingredients may be on-site, they are strictly controlled through a stringent allergen control program that is audited by a third-party gluten-free organization.  Additionally, all batches of bars produced are subject to gluten testing prior to release.

Are MCTbars dairy-free?

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Yes! 

Are MCTbars vegetarian?

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MCTbars use grass-fed collagen protein, which is not vegetarian. However, we are working on a vegetarian option. Sign up for our newsletter for more updates!

Are MCTbars Soy Free?

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Yes!

Do MCTbars contain Sugar Alcohols?

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No! We are very proud of the fact that these bars contain no sugar alcohols, added sugar or articial sweetener!!

Do MCTbars have a shelf-life?

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The shelf life is 9 months from the date it’s made. Find the exact Best By date printed on the side of your MCTbar wrapper.

Are MCTbars only for people on the keto diet?

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Absolutely not! MCTbars are a great tasting, low carbohydrate protein bar suitable for any occasion. With no added sugar or fillers, they can be enjoyed for breakfast, mid morning, afternoon, or bedtime snack. They are also great for an after dinner dessert or pre-post workout! We made the bars so anyone can indulge guilt-free!

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Help Our Heroes Sale

For every code redeemed, we'll donate a box of MCTbars to nurses in need.

3 boxes for $75 (-$14.95) |  use code: NURSE3

5 boxes for $120 (-$29.75) |  use code: NURSE5

10 boxes for $220 (-$79.50) |  use code: NURSE10

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